To allow for ample time for all patients & surgical procedures, CAH runs primarily by appointments. We request all clients to be on time for their scheduled appointments and procedures. If you are 15 minutes late to your appointment you may be asked to reschedule your appointment. We will also do our best to keep on schedule, barring any emergencies.

We offer limited same day urgent care appointments that can fill up fast! If your pet is sick call us first thing in the morning or as soon as you note they are sick, so we can do our best to accommodate getting your pet in right away.

Please call ahead with any emergencies. Emergencies are subject to the availability of our doctors and staff. By calling ahead we can be prepared to receive your pet or direct you to the nearest ER should that be in your pet’s best medical interest.

For your protection, and that of others, all pets should be properly restrained by a leash or carrier. If your pet requires special accommodation, please let us know when you arrive.

For prescription medications and food please call ahead or use our website to process your refill requests. Please allow 24-48 hours for prescription refills. Special order and controlled substances may take 3-5 days or longer. We do not authorize or work with online pharmacies. We will provide a written prescription on request that you can use at the pharmacy of your choosing, and you will need to pick up the written prescriptions in person.

THE VETERINARIAN-CLIENT-PATIENT RELATIONSHIP (VCPR) is the basis for veterinary care and is critical to the health of your animal. This requires mutual trust and respect for us to provide the highest quality of care for your pets. We have a zero-tolerance policy for abusive, aggressive, bullying, or combative behavior. Should this behavior be directed toward any of our staff in person or on the phone we will terminate our VCPR with you immediately and you will need to find veterinary services elsewhere. If you have any questions or concerns about the treatments being recommended or the services provided, please let us know right away.