Policies

APPOINTMENT
Please read all of our policies below. If you have any questions, please contact us at 719-528-1693.
Patient Arrival
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.

If your pet does not do well with strangers or other animals, please let us know prior to your arrival and we will have a room ready.

Late Arrivals and Cancellations

Clients who arrive more than 15 minutes after their scheduled appointment may be asked to reschedule. If for some reason you are not able to keep the scheduled appointment, please call the office as soon as you can. This will allow us to see another patient during that time.

Please note our cancellation policy prior to booking your boarding reservations:

For Peak Season (Memorial Day to Labor Day) and Holiday boarding (Thanksgiving, Christmas and New Year’s), you must notify CAH of any boarding cancellations/changes at least one week prior to the first day of your reservation.

During the off-season, three days’ notice of any changes/cancellations is required.

No-Shows, without notification, will result in the cancellation of the remainder of your reservation.

Failure to give notice or show up will result in payment due for two days of your reservation for bookings two nights or longer or payment for one night of a reservation of only one night.

Insurance for Your Pets

We accept all forms of pet insurance and will work with you to complete the claims process. We still collect the amount up front and your insurance will reimburse you for charges based on your insurance plan. Not all insurances offer the same coverage and we encourage you to look through several to find a plan that fits your needs. The following are only recommendations based on good experiences our clients have had using the below-mentioned insurance.

Prescription Policy

Our staff will be happy to fill your pet’s prescription provided we have seen your pet and done a physical exam (established a doctor-patient relationship) within the year, and in some cases, the past 1 to 3 months. This also applies to written prescriptions, which can be picked up while you and your pet are in the office.

To allow ample time for all medications to be reviewed by a doctor and then filled, we ask that medications be called in at least 24 hours prior to pick up time. Controlled substances and special-order items may require 1-3 days depending on the type of medication.

Appointments
For your convenience, we offer weekday appointments M-F from 8 am until 5:30 pm and Saturday appointments from 8 am until 11:30 am. To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment.

Emergency cases will always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. Additional fees are charged for walk-in and emergency admissions.

Payment Information

All payments are due at the time services are rendered. We accept cash, debit cards, Visa, MasterCard, American Express, Discover, and Care Credit. The owner of the card must be present at check out.

We understand your dedication to your pet’s healthcare and we are dedicated to making it affordable for everyone. When unexpected illness strikes a pet, unexpected expense strikes as well.  Centennial Animal Hospital understands this and can make some special arrangements through the CareCredit program. It takes just 5 minutes to complete an application and will allow you to break down your payment into 6 monthly installments.  You can apply online at  www.CareCredit.com.

Highlights of the CareCredit program:

  • Low Monthly Payments (3% of the Total Balance)
  • Interest-Free For 6 Months
  • Determine Approval in a Few Minutes
  • No Annual Fee

Pay my provider allows you to pay for your pets charges from anywhere.

ScratchPay

Centennial Animal Hospital offers Scratchpay. Scratchpay provides pet parents with simple transparent plans.

Insurance For Your Pets

We accept all forms of pet insurance and will work with you to complete the claims process. We still collect the amount upfront and your insurance will reimburse you for charges based on your insurance plan. Not all insurances offer the same coverage and we encourage you to look through several to find a plan that fits your needs. The following are only recommendations based on good experiences our clients have had using the below-mentioned insurance.

Weather

In the event of inclement weather, please call to confirm your appointment. You may also refer to the Facebook page for up to date information about shortened hours or closings.

We treat your pets like the valued family members they are.

Address

6870 Centennial Blvd.
Colorado Springs, CO 80919
Click here for directions.

Hours

 

Mon – Fri: 8:00 am – 6:00 pm
Sat: 8:00 am – 12:00 pm
Sun: Closed

Contact

Phone: 719-528-1693
Fax: 719-528-1694
Email: centennialpets@gmail.com

Ready to come see us?

Request an appointment online!